Frequently Asked Questions
Where are you located?
We are in southern Indiana. The address is:
Special Ideas
511 Diamond Rd
Heltonville IN 47436
When are you open?
In general we are here and answering the phone Monday – Friday 10:00 AM – 5:00 PM EST. We’re closed on holidays and weekends. To reach a customer service representative during store hours, please email orders@special-ideas.com or call at 812-834-5691. If you need an 800 number, call 1-800-326-1197
Because we are small and running this from a family farm, answering the phone is the first thing to go when the sheep get loose, or a child needs attention, or even if we are already on another line. If you leave a message, we will get back to you.
How fast will my order arrive?
Almost all orders go out the day after you place them. Please allow an extra day when t-shirts must be printed. We almost always ship by USPS.
What about sales tax?
We follow the law. Currently that means we only need to collect 7% on purchases delivered to an address in Indiana. If you are purchasing for an LSA, please include you tax exempt number and we will refund anything charged for tax.
Do you ship outside the US?
Yes, if the country you need doesn’t come up as a place we have shipped to before, please contact us and we’ll add that location to the appropriate site.