Frequently Asked Questions
We are in southern Indiana. The address is:u003cbru003eSpecial Ideasu003cbru003e511 Diamond Rdu003cbru003eHeltonville IN 47436
In general we are here and answering the phone Monday – Friday 10:00 AM – 5:00 PM EST. We’re closed on holidays and weekends. To reach a customer service representative during store hours, please email orders@special-ideas.com or call at 812-834-5691. If you need an 800 number, call 1-800-326-1197u003cbru003eBecause we are small and running this from a family farm, answering the phone is the first thing to go when the sheep get loose, or a child needs attention, or even if we are already on another line. If you leave a message, we will get back to you.
Almost all orders go out the day after you place them. Please allow an extra day when t-shirts must be printed. We almost always ship by USPS.
We follow the law. Currently that means we only need to collect 7% on purchases delivered to an address in Indiana. If you are purchasing for an LSA, please include you tax exempt number and we will refund anything charged for tax.
Yes, if the country you need doesn’t come up as a place we have shipped to before, please contact us and we’ll add that location to the appropriate site.